Legal
Privacy Policy.
Clear information about how we collect,
use and protect your personal data.
Last updated; 23 August 2026
CONTENTS
01
Who we are
02
Information we collect
03
How we use your information
04
Our lawful bases
05
Sharing your information
06
How long we keep it
07
Security
08
Your rights
09
Cookies
10
Connect and complaints
01
Who we are
Hello Mole® ("Hello Mole", "we", "us" or "our") is responsible for the personal information described in this notice. You can contact us at info@hellomole.com or 07572 775380.
02
Information we collect
We may collect your name, telephone number, email address, property or site address. details of the work requested, photographs, videos and measurements supplied for a survey or project, and records relating to quotations, invoices, payments and correspondence. When you use our website, we may also receive technical information such as your IP address, device information and cookie choices.
03
How we use your information
We use personal information to respond to enquiries, prepare quotations, arrange surveys and site visits, provide and manage our services, communicate about ongoing work, issue invoices, keep business and safety records, deal with complaints and improve our website and customer service. We only send marketing where the law allows it.
04
Our lawful bases
Depending on the purpose, we rely on steps taken before entering a contract, performance of a contract, compliance with legal obligations, our legitimate interests in operating and improving our business, or consent where it is required. You may withdraw consent at any time.
05
Sharing your information
We may share relevant information with members of our team, specialist subcontractors working on your project, website, email, IT, payment and accounting providers, insurers, professional advisers and public authorities where required by law. We do not sell your personal information. Where information is processed outside the UK, we require appropriate legal safeguards.
06
How long we keep it
We retain personal information only for as long as it is needed for the purpose collected and to meet legal, accounting, insurance and dispute-handling requirements. We securely delete or anonymise information when it is no longer required.
07
Security
We use appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is limited to those who need the information for legitimate business purposes.
08
Your rights
Depending on the circumstances, you may have the right to access your information. correct inaccurate information, request erasure, restrict or object to processing, receive portable data and withdraw consent. To exercise a right, contact info@hellomole.com.
These rights are not absolute and legal exemptions may apply.
09
Cookies
Strictly necessary cookies may be used to operate and secure our website. Analytics, advertising or other non-essential cookies should be used only after you choose to accept them. You can change your choices through Cookie Settings. Please also read our Cookie Policy.
10
Contact and complaints
For privacy questions or requests, email info@hellomole.com or call 07572 775380
If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version and update date will always appear on this page.
Questions about your data? info@hellomole.com 07572 775380
Hello Mole.
®
Minimal disruption. Maximum Performance